Finding the JM&A Warranty Phone Number: Your Direct Connection

Trying to get in touch with JM&A Group for warranty questions can sometimes feel like a treasure hunt. Whether you've got a vehicle service contract, need to file a GAP claim, or are dealing with Fidelity Warranty Services, knowing the right number to call is key. This guide aims to make that process simpler, connecting you directly to the help you need for your JM&A warranty.

Key Takeaways

• The main JM&A Group contact number is 1-800-553-7146 for general inquiries and dealership support.

• For vehicle service contract claims, contact the number listed on your specific contract, or use Fidelity Warranty Services at (800) 327-5172 for maintenance.

• Consumers can file GAP claims through the mygapclaim.com portal, while lenders have a separate registration page.

• Fidelity Warranty Services claims assistance is available Monday to Friday, 8 a.m. to 9 p.m. ET, and Saturdays from 9 a.m. to 4 p.m. ET.

• If you need to cancel a contract, contact the dealership where you purchased it or follow the instructions on your specific agreement.

Locating the JM&A Warranty Phone Number

Finding the right phone number for JM&A warranty services can sometimes feel like a treasure hunt, but it doesn't have to be. Your direct connection to JM&A Group for warranty and service contract inquiries is readily available. Whether you're a customer with a question about your coverage or a dealership looking for support, knowing where to turn is key.

Direct Contact Information for JM&A Group

For general inquiries and support related to JM&A Group's products, including vehicle service contracts and other F&I products, the primary number to keep handy is 1-800-553-7146. This line serves as a central point of contact for many of your needs. Remember, JM&A Group has been a significant player in the automotive industry for over four decades, supporting thousands of dealerships across the country. They offer a range of products designed to protect consumers and assist dealerships with their finance and insurance departments.

Understanding JM&A's Service Offerings

JM&A Group provides a variety of services beyond just basic vehicle service contracts. They also handle pre-paid maintenance plans, used vehicle certification programs, and GAP programs. Each of these services might have specific contact points or claim procedures, but the main customer service line is a good starting point for directing your questions. They aim to provide customer-friendly marketing materials and product education to help buyers make informed decisions about their auto warranty deals.

It's important to remember that while these are often called warranties, they are technically service contracts. This means they have specific terms and conditions that you should review carefully to understand what is and isn't covered, and any limitations that might apply. Always check your contract details.

Here's a quick look at some of their main service areas:

• Vehicle Service Contracts: Coverage for mechanical breakdowns on new and used vehicles, with various terms and levels.

• GAP Programs: Protection against a shortfall if your vehicle is totaled and you owe more than its market value.

• Pre-Paid Maintenance: Plans that cover routine maintenance services.

If you're looking to purchase a new contract or have questions about an existing one, reaching out to the correct department ensures you get the information you need efficiently. For specific claim processes, especially for GAP coverage, JM&A has introduced self-service portals which can streamline how you submit information and track your claim's progress.

Navigating JM&A Warranty Claims

So, your car decided to throw a fit and you think it might be covered by your JM&A warranty? It happens. Dealing with car repairs can be a hassle, and figuring out the warranty claim process is just another step. Let's break down how to get your vehicle service contract claim rolling.

Initiating a Vehicle Service Contract Claim

First things first, you need to get the ball rolling. When you have a covered breakdown, the best approach is usually to contact the dealership where you bought the car and the contract. They can often help you start the claim process and guide you on where to take your vehicle for repairs. If that's not an option, or if you're on the road, you'll want to find an authorized repair facility. Make sure to call them before you head over, and have your contract number handy. They'll need to get authorization from JM&A before starting any work. It's a good idea to keep a record of who you spoke with and when.

Understanding Claim Processing and Payments

Once the repairs are done and authorized, the repair shop will typically submit the bill directly to JM&A. You'll usually just be responsible for paying any deductible or for the parts of the repair that aren't covered by the contract. JM&A aims to process these claims efficiently. They handle payments directly to the repair facilities for covered services. If you have questions about a specific payment or the status of a claim, reaching out to their customer service is your best bet.

Hours of Operation for Claims Assistance

When you need to talk to someone about your claim, knowing their hours is pretty important. JM&A Group's customer service team is available to help with claims. They are generally available Monday through Friday. It's always a good idea to check their official website or your contract documents for the most current hours, as these can sometimes change. Getting your claim started during business hours can help avoid delays.

Remember to keep all your repair bills and documentation. This is super important in case any questions pop up later on about the work that was done or the parts that were used. Having everything organized makes life a lot easier.

JM&A Group has been a big player in the F&I industry for a long time, serving lots of dealerships. You can find more information about their services on the JM&A Group website.

Accessing JM&A GAP Claims Support

If your vehicle has been declared a total loss, getting your GAP claim sorted out is the next important step. JM&A Group has made this process a bit easier with their dedicated support systems. The fastest way to get your claim processed is by using their online portal.

Utilizing the Consumer GAP Claims Portal

JM&A Group offers a consumer portal designed to help you file your claim and upload necessary documents. To get started, you'll need to register. This usually involves providing your name, contract number, and some details from when you purchased the vehicle, like the mileage and your address at that time. Once registered, you can submit your claim and upload documents like the total loss settlement from your insurance company and your finance contract. You can also check your claim status anytime through the portal.

Information for Lenders on GAP Claims

Lenders also have access to a separate, secure portal to manage GAP claims. JM&A Group communicates with lenders to help them transition to this system. The lender portal allows them to view claim information, which helps in coordinating the process. If a lender isn't listed on the portal, there's an option to add their information when submitting documentation.

GAP Claims Process and Documentation

When your vehicle is totaled, you need to report it to your auto insurance company and your lender. Then, you'll need to file your GAP claim with JM&A Group. It's important to submit your claim as soon as possible, typically within 90 days of the total loss settlement. You'll be responsible for gathering documents from your insurance company, lender, and dealership. These might include the total loss statement, the finance contract, and proof of insurance. Uploading these documents through the consumer portal is the quickest method. JM&A aims to process claims within 5-10 business days once all required documents are received. Remember, you must continue making your regular finance contract payments while the claim is being processed, unless you've made other arrangements with your lender. For general inquiries about claims, you can reach out to JM&A Group at 1-800-722-4603. If you need to submit a claim for a different type of warranty, like an Endurance warranty, you can call them at (866) 432-4443.

It's really important to keep all your paperwork organized. Having your contract number and all the relevant documents ready before you start the online process will save you a lot of hassle. Plus, making sure your insurance company and lender know it's okay to talk to JM&A Group can speed things up too.

Fidelity Warranty Services Contact Details

Contacting Fidelity Warranty Services for Maintenance

If you've got a maintenance coupon from Fidelity Warranty Services and need to figure out where to use it, your best bet is to head back to the dealership where you originally bought your contract. They'll have the most up-to-date information. If that's not an option, or you just need a quick answer, give Fidelity Warranty Services a call. They can point you in the right direction.

The main number to reach them for assistance with maintenance or other contract questions is (800) 327-5172.

Fidelity Warranty Services Coverage and Support

Fidelity Warranty Services has been around for a while, with over thirty years of experience and millions of service contracts already in place. They work with Courtesy Insurance Company, which has a good rating from A.M. Best. This means your contract is backed by insurance. When you need to make a claim, they often pay the repair shop directly. This is pretty handy because you don't have to wait for money back or deal with a lot of paperwork yourself.

Here's a quick look at their support hours:

• Monday - Friday: 8 a.m. to 9 p.m. Eastern Time

• Saturday: 9 a.m. to 4 p.m. Eastern Time

If your car breaks down and needs a repair, the first step is usually to take it to the dealership where you bought the service contract. If that's not possible, check your contract for specific instructions. There's a toll-free number listed on the bottom of your contract that you can call. A claims specialist will be there to help you out with the process.

Purchasing and Cancelling JM&A Contracts

Thinking about getting a vehicle service contract or need to cancel one? JM&A Group offers a range of products to protect your vehicle, and understanding how to buy and cancel them is pretty straightforward.

How to Purchase a JM&A Service Contract

When you're looking to buy a JM&A service contract, the best place to start is usually your dealership. They'll have the specific details on the different coverage levels available for new, used, or even electric vehicles. These contracts often come with perks like roadside assistance and travel protection. It's a good idea to ask for a sample contract so you can see all the terms and conditions before you commit. This way, you know exactly what you're getting into, and there won't be any surprises down the road. You can also find information on various auto warranties through resources like Top 10 Auto Warranties.

Process for Cancelling Your JM&A Contract

If you need to cancel a JM&A contract, you generally have a couple of options. The most direct way is to head back to the dealership where you originally purchased the contract. They can help you with the cancellation process right there. Alternatively, JM&A Group often provides a link or a specific process for online cancellations, which can be more convenient if you can't easily get back to the dealership. Just follow their steps, and make sure you have your contract details handy.

• Return to Selling Dealership: Visit the dealership where you bought the contract.

• Online Cancellation: Follow the steps provided by JM&A Group, often through their website.

• Special Forms: If you're in Wyoming or Puerto Rico, you might need to use specific downloadable forms.

It's important to remember that if your vehicle is declared a total loss, you should contact your dealer's finance department to cancel any related F&I products, like service contracts. Just be sure they don't cancel your GAP agreement in the process.

JM&A Group's Commitment to Dealership Success

JM&A Group really focuses on helping dealerships do better. It's not just about selling products; it's about building a partnership that helps your business grow and stay strong for the long haul. They've been around for over 40 years, which shows they know how to stick with it and keep delivering results, even when the market changes.

Partnership Approach with Dealerships

JM&A sees dealerships as partners, not just customers. Their whole setup is designed to make your dealership successful. They provide things like:

• Customer-friendly marketing materials to help sell products.

• Product education and videos for your sales team.

• In-store training from people who know the business inside and out.

• Help with optimizing your processes and tracking goals.

It's all about working together. They want to see you succeed, and they put resources into making that happen. This approach means they're invested in your dealership's future, not just a quick sale. It’s about building something lasting, and they’ve earned the respect of many dealerships because of it.

They believe that their success is tied directly to yours. This means they're constantly looking for ways to improve your F&I performance and overall dealership operations.

Proven Results and Industry Expertise

With decades of experience, JM&A Group has a deep well of knowledge about the automotive industry. They understand the challenges dealerships face today and how to adapt to them. They help dealerships:

• Increase revenue through tailored F&I solutions.

• Stay ahead of market changes with innovative strategies.

• Improve sales performance with dedicated support.

They've worked with thousands of dealerships nationwide, of all sizes. This broad experience means they have a good handle on what works across different markets. They're committed to helping you accelerate growth and improve profitability, building a business that thrives.

Here's a look at what some dealers say:

Dealership Group	Key Benefit Mentioned
Della Auto Group	Partnership focus
Sonic Automotive	Process consolidation
Maroone USA	Consistency and integrity

They really aim to be a consistent, reliable partner that helps you achieve your goals.

Wrapping It Up

So, if you're dealing with a JM&A warranty issue, remember that getting the right phone number is key. We've walked through how to find it, whether you're looking for general service, GAP claims, or even help with a maintenance plan. It’s good to know they’re available most days of the week, with extended hours on weekdays. Having that direct line can really make a difference when you need assistance with your vehicle coverage. Don't hesitate to use the numbers we've discussed to get the support you need.

Frequently Asked Questions

What should I do if my car is totaled and I have a GAP plan?

First, tell your car insurance company and your lender about the total loss. Then, go to mygapclaim.com to file your claim and send in the needed papers. This is the quickest way to get your claim handled.

How can I check the status of my GAP claim?

You can easily check on your claim anytime by logging into your account at claims.mygapclaim.com. It's a simple way to stay updated.

Where can I get my car fixed if I have a JM&A service contract?

You can take your car to any of the thousands of approved repair shops across the U.S. and Canada. It's best to go back to the dealer where you bought the car if you can, but other places work too.

What are the operating hours for JM&A Group's claims department?

The claims team is available to help you from Monday to Friday, 8 a.m. to 9 p.m. Eastern Time. On Saturdays, they are available from 9 a.m. to 4 p.m. Eastern Time.

How do I cancel my JM&A contract?

To cancel, you can either contact your dealership directly and ask them to cancel your products, or you can reach out to Fidelity Warranty Services at 800-327-5172 for assistance with the cancellation process.

What happens to my coverage if the dealership where I bought my contract closes?

Don't worry! Even if the dealership is no longer in business, your coverage is still valid. Fidelity Warranty Services is backed by strong insurance and will be there to help you when you need it.